On January 1, 2026, Health Advocacy Solutions (HAS) through BlueCross BlueShield will be the new healthcare advocacy provider. They will help you understand your benefit options, make informed choices, enroll for benefits, identify cost savings, negotiate medical bills, and more.
Managing your health and your benefits can be challenging. How do you find out if a procedure is covered? When can you get an appointment with a specialist? What if you have questions about a medical bill?
You have a care team of highly trained advocates just a phone call away. Your Aetna Healthcare Advocate helps you navigate the healthcare system and connect you to the right resources. You can reach an Aetna Healthcare Advocate at 1-833-361-0223.
If you are enrolled in a Sysco-sponsored national medical plan, administered by Aetna, you can work with a Healthcare Advocate.
The Aetna Healthcare Advocate is your own, personal benefits advisor, who you can access by phone or online chat. They can support you in navigating the healthcare system and help connect you to the right resources.
The Aetna Healthcare Advocate can help you with:
As your personal assistant, your Aetna Healthcare Advocate will:
Learn more about all the ways the Aetna Healthcare Advocate can help you!
Call the Aetna Healthcare Advocate at 1-833-361-0223. Your dedicated team is available 8 a.m. to 8 p.m., Monday through Friday, in your time zone.
Live chat from 7 a.m. to 8 p.m., Monday through Friday, in the Central time zone.
Send an email. Login to your member account and select Send a Message. You’ll get a response within 24 hours.