Sysco

Telehealth

When you enroll in a Sysco-sponsored medical plan, you have several telehealth options. Telehealth is an easy and affordable way to get care from the comfort of your home. Telehealth allows you to resolve minor medical issues quickly, easily, and remotely.

If it’s after hours or you can’t get to the doctor’s office, you can connect with caregivers who can treat many non-emergency medical issues by phone or video. This may help you avoid urgent care and emergency room visits, which can be costly and time-consuming. They can resolve common health issues by answering questions, diagnosing illnesses, providing referrals, or writing prescriptions as needed.

You and your covered family members can receive treatment within minutes for non-emergency, acute general medical needs like:

• Flu and colds
• Sinus problems
• Pink eye
• Bronchitis
• Seasonal allergies
• Rashes, sunburns and skin irritations
• Bug bites
• Arthritis
• Backache
• Food poisoning

Paying for Telehealth Care

The cost of medical consultations will be the same as a PCP or Specialist office visit for your individual plan. For more details about cost, see the information about each plan in the Medical section of this eGuide.

Teladoc

Teladoc is Sysco’s Telehealth administrator. When you enroll in a Sysco-sponsored medical plan, you automatically have access to Teladoc. You have access to board-certified, telemedicine-trained doctors via phone, mobile and video 24 hours a day, 7 days a week.

How it Works

When you need non-emergency care, go to Teladoc.com/aetna, call 1-800-Teladoc or use the Teladoc mobile app. You’ll be connected with a board-certified doctor who will consult with you about your illness. The doctor will recommend treatment based on your symptoms. If you need a prescription, the doctor will send it to your preferred pharmacy. If you need care beyond what Teladoc can provide, you’ll be referred to your doctor.  

Register BEFORE You Need Care

Register with Teladoc in advance so that when you need care later on, you can speak with a doctor even more quickly. Register on Teladoc.com/aetna or at 1-800-Teladoc. You’ll need the primary member’s name and date of birth, your Aetna subscriber ID, and the names and dosages of any prescriptions you’re taking.

MinuteClinic Virtual Care

With MinuteClinc Virtual Care, you can visit with a licensed provider over video in minutes. They are available 24/7 and on holidays to help you with common illnesses or medicine refills.

How it Works

Contact MinuteClinic here. Follow the prompts to provide your reason for visiting and how you'd like to pay. You'll be matched with a provider, who can see you within minutes.

Telemedicine through Aetna

Your Sysco-sponsored national medical plan through Aetna offers telemedicine. You can find plan overview charts here.

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Know your options when you need care. Click here to learn more.